Coronavirus (COVID-19)

Coronavirus (COVID-19) resources

Coronavirus (COVID-19) frequently asked questions

Emergency Dispatchers handle a large volume of calls. In the case of a large scale emergency, Dispatchers may need to abruptly disconnect with you to help as many people as possible.

Dispatchers have access to a language translation service if you do not speak English. 

When you dial 911 from a cell phone, the Dispatcher cannot see your precise location. Instead, Dispatch Centers must request this information from your wireless carrier. This location information comes from a cell tower, which may show you miles away from your actual location. 

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