Why am I asked so many questions by the 911 Telecommunicator? Doesn’t this delay the response to my emergency?

The Telecommunicator may ask you questions that you believe are irrelevant. Trust in the Telecommunicator’s training and experience, and they will guide you to provide the information needed by the police and fire departments to get you the quickest and most helpful response. There are multiple Telecommunicators working in the 911 center, and while you are being asked questions by one, someone else reading the information on a computer screen is actually dispatching the police and/or fire units based on the information you are providing.

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