Why would a Dispatcher suddenly have to disconnect with me?
Emergency Dispatchers handle a large volume of calls. In the case of a large scale emergency, Dispatchers may need to abruptly disconnect with you to help as many people as possible.
FAQ Topic: Emergency Medical Dispatch
What if I don’t speak English?
Dispatchers have access to a language translation service if you do not speak English.
Do Dispatchers know where you are when you dial 911?
When you dial 911 from a cell phone, the Dispatcher cannot see your precise location. Instead, Dispatch Centers must request this information from your wireless carrier. This location information comes from a cell tower, which may show you miles away from your actual location.
Why does the Dispatcher ask you to repeat your address and phone number?
Dispatchers are trained to assist you in the fastest and safest manner possible. In accordance with the protocols, they may ask you to repeat your address and phone number to make sure it is entered into the system correctly.
Why does the Dispatcher ask so many questions?
Emergency Dispatchers are trained to follow protocols with a predetermined set of questions. Based on the answers you provide, the Dispatcher will be able to determine the best response and possible pre-arrival care/instructions for you.
Why do Dispatchers use EMD?
The Bayside Communications Center utilizes Emergency Medical Dispatching protocols to better serve you. The protocols guide Dispatchers through a series of questions which assist in determining the best response while also providing you with pre-arrival medical instructions if they are needed.
What is Emergency Medical Dispatching?
Emergency Medical Dispatching is the system of protocols and pre-arrival medical instructions provided by a Dispatcher while responders are en route.