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FAQ Topic: Emergency Medical Dispatch

Do Dispatchers know where you are when you dial 911?

When you dial 911 from a cell phone, the Dispatcher cannot see your precise location. Instead, Dispatch Centers must request this information from your wireless carrier. This location information comes from a cell tower, which may show you miles away from your actual location. 

Why does the Dispatcher ask so many questions?

Emergency Dispatchers are trained to follow protocols with a predetermined set of questions. Based on the answers you provide, the Dispatcher will be able to determine the best response and possible pre-arrival care/instructions for you.  

Why do Dispatchers use EMD?

The Bayside Communications Center utilizes Emergency Medical Dispatching protocols to better serve you. The protocols guide Dispatchers through a series of questions which assist in determining the best response while also providing you with pre-arrival medical instructions if they are needed. 

What is Emergency Medical Dispatching?

Emergency Medical Dispatching is the system of protocols and pre-arrival medical instructions provided by a Dispatcher while responders are en route.

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