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Dispatch / 911


Liane Scharnott
Communications Center Director

bccOpened in May 2011, the Bayside Communications Center provides emergency dispatch/911 services for Bayside, Brown Deer, Fox Point, Glendale, River Hills, Shorewood, Whitefish Bay, and the North Shore Fire Department.

Being a consolidated dispatch center allows for service level improvements, cost savings, and technological advancements.

Service Level Improvements

  • Reduction or elimination of 911 call transfers
  • Reduced response times
  • Reduction of possible human/technology errors
  • Quicker call processing times, resulting in faster on-scene times for emergency personnel
  • Standardized training, management, and enhanced communication

Cost Savings

  • Elimination of redundant and expensive technology

Technological Advancements

  • Ability to effectively and efficiently handle an increase in cellular based 911 calls
  • Implementation of Next Generation 911
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