Bayside Communications Center

Opened in May 2011, the Bayside Communications Center provides emergency dispatch/911 services for Bayside, Brown Deer, Fox Point, Glendale, River Hills, Shorewood, Whitefish Bay, and the North Shore Fire Department.

Emergency Medical Dispatch-LIVE ON SEPT. 21

enEmergency Medical Dispatch (EMD) is the essential initial point of contact for callers seeking medical assistance, providing a combination of telecommunication skills and medical instruction. EMD initiates and coordinates the most appropriate emergency medical service response while providing medical assistance to callers over the phone until help arrives.

EMD uses a protocol reference system which is the single-most valuable tool for processing medical calls. EMD reference cards help to determine which questions to ask, resources to dispatch and pre-arrival instructions to provide. The use of standardized and medically approved EMD cards makes the provision of medical information by phone consistent and accurate, delivering accurate information, in the same manner, every time.

What To Know and What To Do

When calling 9-1-1 for medical emergencies, you should keep the following information in mind:

  • Answer the dispatcher's questions and follow their instructions, even if they seem excessive.  They are obtaining as much information as possible in order to provide the best emergency medical resources as possible.
  • While emergency medical service units are en route, the dispatcher will assist with patient care until the responders arrive.

The Four Questions

Each 911 call will begin with these four questions:

  • What is the address of the emergency?
  • What is the phone number you are calling from?
  • What is your name?
  • Ok, tell me exactly what happened?


Emergency Dispatchers handle a large volume of calls. In the case of a large scale emergency, Dispatchers may need to abruptly disconnect with you to help as many people as possible.

Dispatchers have access to a language translation service if you do not speak English. 

When you dial 911 from a cell phone, the Dispatcher cannot see your precise location. Instead, Dispatch Centers must request this information from your wireless carrier. This location information comes from a cell tower, which may show you miles away from your actual location. 

Dispatchers are trained to assist you in the fastest and safest manner possible. In accordance with the protocols, they may ask you to repeat your address and phone number to make sure it is entered into the system correctly. 

Emergency Dispatchers are trained to follow protocols with a predetermined set of questions. Based on the answers you provide, the Dispatcher will be able to determine the best response and possible pre-arrival care/instructions for you.  

The Bayside Communications Center utilizes Emergency Medical Dispatching protocols to better serve you. The protocols guide Dispatchers through a series of questions which assist in determining the best response while also providing you with pre-arrival medical instructions if they are needed. 

Emergency Medical Dispatching is the system of protocols and pre-arrival medical instructions provided by a Dispatcher while responders are en route.

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