Can I send a text message to 9-1-1 from any mobile device?
No. In order to use Text-to-911, the mobile device you are texting from requires a mobile phone number with a wireless carrier that will allow the device to send and receive text messages.
FAQ Topic: Dispatch/911
Do I have to provide my exact location when I send a text to 9-1-1?
Yes. Text-to-911 location information is not equal to current voice call location technology. In order to get help, you need to provide the exact location.
Where does a text message to 9-1-1 go?
Similar to 9-1-1 calls, texts to 9-1-1 are routed to the Bayside Communications Center (BCC) public safety answering point (PSAP). BCC is operated on a 24-hour basis, receiving 9-1-1 call and texts and dispatch emergency response services.
I accidentally sent a text to 9-1-1. What should I do now?
If you accidentally send a message to 9-1-1, send a reply indicating that you are ok. We may still respond to your location.
What should I do if I don’t receive a response?
If Text-to-911 is temporarily unavailable, you should receive a message indicating this. If you do not receive any replies from 9-1-1, try to contact 9-1-1 another way.
Where can I use Text-to-911?
Available in all 7 North Shore communities. However, if you are adjacent to a community outside of the North Shore, the location of the cell tower determines availability of the service.
Can I send a group text to 9-1-1 and another person?
No. Messages sent to 9-1-1 cannot include other people. If you include 9-1-1 on a group text, it may not be received.
Can I use emojis, abbreviations, or acronyms?
No. Please be as descriptive as possible.
Can I send 9-1-1 a text message in Spanish?
No. At this time, 9-1-1 can only receive text messages in English.
Can I include photos or videos in my message?
No. Photos and videos cannot be sent to 9-1-1 at this time.